Privacy Policy

Introduction

First Call Service Solutions (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, email address, phone number, and address.
Business Information: Company name, business address, and contact details.
Financial Information: Banking details, tax information, and payment history.
Usage Data: Information about how you use our website and services, including IP address, browser type, and browsing behavior.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To deliver and manage our bookkeeping, payroll, CIPC, Workman’s Compensation Fund, and SARS/TAX services.
To Improve Our Services: To enhance and optimize our services based on your feedback and usage patterns.
To Communicate: To respond to your inquiries, send updates, and provide customer support.
To Process Payments: To manage billing and payment processes for our services.
To Comply with Legal Obligations: To fulfill our legal obligations, resolve disputes, and enforce our agreements.

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party service providers who assist us in delivering our services (e.g., payment processors, IT support).
Legal Authorities: When required by law or in response to legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You can request that we delete your personal information, subject to certain legal restrictions.
Objection: You can object to the processing of your personal information under certain circumstances.
Data Portability: You can request that we transfer your personal information to another organization.

To exercise these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand your preferences and usage patterns. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

First Call Service Solutions
75 Disa Gardens, 48 Disa Road
Gordon’s Bay
Phone: 0847361405
Email: info@fcssolutions.co.za

Consent

By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.